Privacy Policy for ITGuys Support Hub

Effective Date: August 1, 2025

ITGuys Support Hub (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (“App”). By accessing our website or using the App, you agree to the practices described herein.

1. Information Collected via Website

When you visit our website (ITGuys), we collect and store the following information during your visit, depending on your actions:

  • The name of the domain from which you access the Internet.
  • The date and time you access our site.
  • The Internet address of the website you used to link directly to our site.
  • Name and email, if you provide them (e.g., via email or contact forms).

If you identify yourself by sending us an email containing personal information, this data will be used solely to respond to your message. The information collected is used for statistical purposes, such as assessing visitor numbers, identifying popular content, and improving technical design or resolving performance issues. For site security, we monitor network traffic to detect unauthorized attempts to upload, modify, or damage data.

We do not obtain personally identifiable information unless you choose to provide it, and such information will not be sold or transferred to unaffiliated third parties without your consent at the time of collection.

2. Information We Collect via the App

We may collect the following types of information when you interact with the App:

  • Account & Profile Information:
    • Gmail account details (e.g., name, email) when you sign in with Google.
    • Apple account details (e.g., name, email) when you sign in with Apple.
    • Profile data you provide or update (e.g., first name, last name, address, display name, email, password).
  • Chat Data:
    • Questions and interactions with our in-app AI chat assistant. Consent is required before using this feature.
  • Contact & Support Information:
    • Details you submit via support tickets or contact forms (e.g., name, email, phone number, issue description).
    • Information provided on third-party sites (e.g., support.itguysteam.com) is governed by their privacy policies.
  • Usage Data:
    • Non-personal data such as device type, app version, and usage patterns to improve functionality.

3. How We Use Your Information

We use your information to:

  • Provide IT support and respond to your requests (via website or App).
  • Enable secure authentication via Google and Apple in the App.
  • Allow profile creation, editing, and updates within the App.
  • Operate the in-app AI chat assistant with your consent.
  • Send notifications about support updates or system status.
  • Analyze and enhance website and app performance and user experience.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

  • Service Providers: For ticket management and scheduling (e.g., Calendly, support.itguysteam.com).
  • Legal Obligations: If required by law, regulation, or legal process.

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no digital transmission or storage is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your personal data.
  • Withdraw consent for optional features (e.g., AI chat).

You can manage your account and profile data directly in the App. For other requests, contact us at info@itguysteam.com.

7. Third-Party Links

The App and website may include links to third-party services (e.g., Calendly, support.itguysteam.com). We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be available on our website and in the App, with the effective date noted above.

9. Contact Us

For questions or concerns, reach out to:

 

Mon – Fri 9 am to 5 pm

(303) 578-6256

 

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