Current Clients can open a support ticket or check on the status of an existing support ticket below:
ITGuys’s loving and knowledgeable Support Team provides fast, friendly help via email around the clock, Monday morning through Friday evening (Mountain time). Premium members also have access to live chat support during US business hours. For SmartSupport and Premium members, we also provide limited support during weekends and holidays (see more info below).
Focusing on email support allows us to efficiently serve our community, while keeping costs down, which is one of the reasons why ITGuys Remote, SmartSupport, and Premium plans are so inexpensive compared to other professional IT Support Providers.
Initial Response Times
When you contact us, you can expect a first response within these timeframes, depending on your membership level. All times are in U.S. Mountain.
TIP: You must contact us from the email address associated with your Remote, SmartSupport, or Premium account to receive priority support. Reaching out through our Contact Form ensures that we will respond as quickly as humanly possible.
Follow-up response rate
Because the first response may open a can of technological worms, follow-up responses sometimes take longer. Remote, SmartSupport, and Premium member cases always get priority.
Especially tricky issues may need to be reassigned to a support specialist. Our specialists will resolve your issue as swiftly as possible, but that could take up to a few days, especially if your issue requires input from ITGuys developers.
You are welcome to reply to any open case to request an update.
We provide limited support over the following U.S. holidays:
Keep in Touch
The best way to stay current with news about ITGuys is to read our blog! Not only is it a thrilling literary masterpiece, it’s also where we update the community with news about ITGuys. You can subscribe for weekly updates via email on the blog’s homepage.
If you have a question that were not answered here, please send our friendly support team a note via our handy Contact Form. Your feedback helps us continue to work better for you.